Certified Administrative Professional (CAdP)-Self Paced

• To build resilience and self-regulation through emotional intelligence.
• To foster professional behavioral standards for workplace success.
• To equip learners with a foundational understanding of administrative tasks.
• To enhance workload management and productivity techniques.
• To develop effective prioritization and time allocation strategies.
• To strengthen verbal, written, and non-verbal communication skills.
• To introduce managerial-level communication techniques and professionalism.
• To develop public speaking and presentation confidence.
• To enhance interpersonal and team collaboration abilities.
• To cultivate decision-making, creative thinking, and continuous improvement practices.

M-1: Managing Pressure with Emotional Intelligence

M-2: Behavioral Management for Workplace Success

M-3: Introduction of Work Task Concepts

M-4: Mastering Your Workload

M-5: Setting Priorities & Deadlines in Our Time Management

M-6: Essential Communication Skills

M-7: Introduction to Managerial Communication

M-8: Effective Presentation Skills

M-9: Skills Required to Deal with People During Our Work

M-10: Decision Making and Problem Solving – Symbiotic Partners

M-11: Finding Options and Solutions

M-12: The Quest for Continuous Improvement – A Journey, Not a Destination

Upon successful completion of this course, learners will be able to:

• Demonstrate emotional awareness and self-control in high-pressure scenarios.
• Apply professional behaviors aligned with organizational norms.
• Understand and apply core administrative work task principles.
• Organize and manage workload using effective systems.
• Prioritize competing demands based on urgency and importance.
• Communicate clearly and confidently with internal and external stakeholders.
• Participate in managerial communication and represent the admin function professionally.
• Deliver presentations with structure, clarity, and confidence.
• Handle workplace relationships with emotional intelligence and diplomacy.
• Apply structured approaches to decision-making and continuous self-improvement.

This program is Validated and Quality Assured by Cambridge Academy of Professionals (CAP) UK.
[www.certificate.cambridgeacademy.uk/]

Features:
Duration: 4 Months
Short Video Materials: Yes
Mode of Learning: Self-Paced

Exam Method:

• Number of Exams: 01
• Number of Questions: 50 MCQ Questions
• Duration: 60 Minutes
• Total Marks: 100 
• Pass Mark: 70%

Assignment:

• Total Assignments: 05
• 01 Pre-Course Assignment (Learning Purpose)
• 03 In-Course  Assignment
  • Total Marks: 100
  • Pass Mark: 70%
• 01 Capstone Projects
  • Total Marks: 300
  • Pass Mark: 70%

Name: Sarah Musoke
Designation: Executive Assistant
Country: Uganda
"This course gave me the confidence and tools to manage high-pressure tasks while staying calm and organized. The modules on emotional intelligence and communication were incredibly helpful in improving how I work with my manager and team."

Name: David Kamau
Designation: Administrative Coordinator
Country: Kenya
"Each module was practical and well-structured. I particularly appreciated the focus on decision-making and problem-solving. I now feel more prepared to handle daily challenges and contribute proactively to my department."

Name: Nadia El Fassi
Designation: Office Administrator
Country: Morocco
"The Certified Administrative Professional course exceeded my expectations. It helped me improve my time management and workload handling. I now work more efficiently and confidently handle presentations and staff communications."

Name: Thabo Mokoena
Designation: Administrative Assistant
Country: South Africa
"This course transformed my approach to task management and professional communication. I highly recommend it to anyone looking to move from routine administrative work to a more strategic role."

Name: Chipo Dube
Designation: Personal Assistant to Director
Country: Zimbabwe
"The training was very relevant to real office challenges. I especially enjoyed the module on continuous improvement—it changed how I approach my professional growth. I now aim for excellence, not just completion."

• 12 Practical Focus Module
• Post Completion:
  • Electronic Certificate
  • Digital Badge via Credly.com
  • Printed Certificate available

• Emotional Intelligence & Stress Management
  • Emotional intelligence (EI) and stress management are interconnected; developing EI helps you better handle stress, build resilience, and maintain well-being, leading to a more balanced and proactive approach to life's challenges.
• Workplace Behavioral Awareness
  • Workplace Behavioral Awareness is understanding and being mindful of actions and interactions at work, which helps improve productivity, teamwork, and a positive, respectful environment.
• Task Planning & Administrative Execution
  • Task Planning establishes goals and outlines steps, while Administrative Execution implements these plans efficiently. Together, they form a cycle that boosts productivity and achieves desired results.
• Time Management & Deadline Orientation
  • Time management and deadline orientation are essential skills that help you plan, prioritize, and complete tasks on time, leading to increased productivity and success.
• Communication & Interaction Proficiency
  • Communication and Interaction Proficiency involves clearly conveying information, actively listening, and engaging effectively to build understanding, rapport, and navigate interpersonal dynamics—key skills for strong relationships and collaboration.
• Presentation & Public Speaking Skills
  • Presentation and public speaking skills are essential for effectively sharing ideas, engaging audiences, and leaving a lasting impact. They include clear structuring, confident delivery, and building connections with listeners to communicate persuasively.
• Interpersonal Relationship Building
  • Interpersonal Relationship Building is the art and science of developing meaningful connections by fostering trust, empathy, and effective communication, which are essential for collaboration, support, and overall well-being.
• Problem Solving & Continuous Learning Mindset
  • A problem-solving approach paired with a continuous learning mindset helps individuals effectively overcome challenges, view them as growth opportunities, and develop adaptability and resilience for ongoing improvement and success.