Professional Certificate in Business Administration [PcBA] Self Paced

• Provide a solid foundation in key business administration areas, from marketing to human resource management.
• Equip participants with the necessary skills and knowledge to understand organizational development and management practices.
• Offer a comprehensive understanding of the importance of customer service and its role in business success.
• Develop practical expertise in project management and operations management for effective organizational performance.
• Foster an understanding of financial and accounting principles in business decision-making.
• Cultivate leadership abilities and strategic thinking to effectively manage teams and drive organizational success.
• Introduce students to the basics of supply chain management and its strategic impact on business operations.
• Enhance knowledge on the significance of health and safety in the workplace and its effect on business performance.
• Develop competency in managing and leading through innovation and change within the business context.
• Equip participants with tools to communicate effectively within an organization and with external stakeholders.

Modules:

M-1: Introduction to Marketing & Sales
M-2: Fundamentals of Customer Service
M-3: Introductions to Operations Management
M-4: Organizational Development
M-5: Business Communication
M-6: Human Resource Management
M-7: Basics of Finance and Accounting
M-8: Project Management Context
M-9: Fundamentals of TQM
M-10: Introduction to Supply Chain Management
M-11: Introduction & Significance of Health & Safety
M-12: Fundamentals of Business Leadership
M-13: Introduction to Strategic Management
M-14: Managerial Competency Concept, Framework, Models
M-15: Innovation & Change Management

• Understand and apply marketing and sales principles to drive business growth and customer satisfaction.
• Demonstrate competence in handling customer service operations, with a focus on customer experience and relationship management.
• Apply basic principles of operations management to streamline processes and improve efficiency in an organization.
• Utilize organizational development concepts to improve employee performance and organizational culture.
• Develop effective business communication skills for internal and external interactions.
• Apply human resource management practices in recruiting, training, and developing employees for organizational success.
• Understand and interpret financial data to make informed business decisions.
• Develop project management skills, including planning, execution, and monitoring for successful project delivery.
• Understand the principles and practices of Total Quality Management (TQM) for improving organizational quality.
• Grasp the fundamentals of supply chain management and how it impacts business performance.
• Recognize the importance of health and safety in business operations and its regulatory implications.
• Cultivate business leadership qualities to inspire, motivate, and manage teams effectively.
• Understand and apply strategic management concepts to create long-term business success.
• Build managerial competencies by applying frameworks and models for enhanced organizational management.
• Foster an understanding of innovation and change management to drive organizational adaptability and growth.

This program is endorsed by International Professional Accreditation Council – Singapore [www.ipacglobal.org]

Features:
Duration: 3 Months
Short Video Materials: Yes
Mode of Learning: Self-Paced

Exam Method:

• Number of Exams: 01
• Number of Questions: 30 MCQ Questions
• Duration: 30 Minutes
• Total Marks: 60 
• Pass Mark: 50%

Assignment:

• Total Assignments: 02
• 1 Pre-Course Assignment (Learning Purpose)
• 1 Capstone Projects
  • Marks: 100
  • Pass Mark: 50%

• 15 Practical Focus Module
• Post Completion:
  • Electronic Certificate
  • Digital Badge via Credly.com

• Marketing and Sales Strategy
  • The competency involves understanding market dynamics, customer needs, and competitive landscapes. Professionals will learn to craft marketing strategies that align with business goals and enhance sales performance.
• Customer Relationship Management
  • This competency emphasizes effective communication and management of customer interactions, ensuring customer satisfaction and loyalty through personalized service.
• Operational Efficiency
  • Understanding how to optimize processes, minimize waste, and enhance productivity in day-to-day business operations is key to this competency. It focuses on the implementation of best practices in operations management.
• Leadership and Organizational Development
  • This competency involves mastering leadership skills that promote employee growth and improve organizational culture. It includes conflict resolution, team management, and the development of high-performing teams.
• Financial Management and Accounting
  • Professionals will develop a solid grasp of financial principles such as budgeting, accounting standards, and financial analysis to make informed business decisions.
• Project Management
  • Understanding the process of managing projects from initiation to completion, including planning, resource allocation, and risk management, is a critical competency for all business professionals.