Professional Diploma in Total Quality Management [PDTQM]-Self Paced

By the end of the program, participants will be able to:

• Understand the core concepts and methodologies of Total Quality Management (TQM).
• Develop and implement strategic quality planning and productivity improvement processes.
• Apply Six Sigma and Lean principles to enhance quality and reduce waste.
• Design and implement a Quality Management System (QMS).
• Conduct internal quality audits and develop a participative audit framework.
• Enhance organizational quality culture and leadership for TQM.
• Use root cause analysis and quality engineering tools to solve problems.
• Foster continuous improvement using 5S and Lean methodologies.
• Align quality initiatives with organizational objectives.
• Improve customer satisfaction through quality-driven service delivery.

Units & Modules: 

U-1: Introduction to Total Quality Management
M-1: Fundamentals of TQM
M-2: Methods of TQM
M-3: Quality Culture and Learning
M-4: Leadership for TQM

U-2: Quality Planning & Productivity Improvement
M-5: Strategic Quality Planning
M-6: Human Resource Development and Quality Planning
M-7: Quality and Productivity
M-8: Quality Costing & Benchmarking

U-3: Six Sigma for Quality Management
M-9: Introduction to Six Sigma
M-10: Introduction to Reliability & Six Sigma
M-11: Root Cause Analysis
M-12: Six Sigma Quality Engineering

U-4: Lean & 5 S for Quality Management
M-13: Introduction to 5 S
M-14: Waste Management
M-15: Introduction to Lean
M-16: Spaghetti diagram

U-5: Quality Systems
M-17: Quality Management System
M-18: Implementing a Quality Management System
M-19: International Quality Standards
M-20: Quality Management System

U-6: Quality Auditing
M-21: Introduction to Internal Auditing
M-22: Internal Quality Auditing
M-23: A Participative Quality Audit System
M-24: Quality Audits, and How to Survive Them

U-7: Quality Engineering
M-25: Introduction to Quality Engineering
M-26: Objective of Quality Engineering
M-27: Quality Engineering and Quality Management
M-28: Quality Control Quality Assurance

U-8: Process Improvement Management
M-29: Process Improvement
M-30: Tools for Process Improvement
M-31: Continuous Process Improvement
M-32: Service Process Improvement

Upon successful completion of the program, participants will be able to:

• Develop and implement a Total Quality Management framework.
• Use Six Sigma and Lean tools for process improvement and waste reduction.
• Establish and manage a Quality Management System (QMS).
• Conduct internal and external quality audits effectively.
• Improve organizational performance through strategic quality planning.
• Develop a participative quality audit framework.
• Enhance quality culture and foster employee involvement.
• Optimize customer satisfaction through quality service delivery.
• Identify and eliminate root causes of quality issues.
• Develop continuous improvement plans for sustainable quality performance.

This program is Validated and Quality Assured by ProfQual - UK. [www.profqual.org.uk]

Features:
Duration: 6 Months
Modules: 32
Short Video Materials: Yes
Mode of Learning: Self-Paced

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

• Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
• MCQ Question Mark: 2 * 20=40
• Written Question Mark: 30 * 2= 60
• Exam Duration: 60 Minutes
• Total Marks: 100 (Each Exam)
• Pass Mark: 50%

Assignment: 

• Total Assignments: 
• 1 Pre-Course Assignment (Learning Purpose)
• 1 Capstone Projects
  • Each Assignment Marks: 300
  • Pass Mark: 50%

Name: Kwame Nkrumah
Designation: Quality Manager
Country: Ghana
"This course provided me with practical tools to enhance quality control and drive continuous improvement in my organization."

Name: Aisha Mohamed
Designation: Operations Manager
Country: Kenya
"I learned how to apply Six Sigma and Lean methods to improve processes and reduce waste."

Name: John Moyo
Designation: Quality Assurance Officer
Country: South Africa
"The quality engineering module helped me establish a systematic approach to managing quality in my company."

Name: Fatima Ahmed
Designation: Production Manager
Country: Nigeria
"This course equipped me with the skills to enhance productivity and reduce operational costs."

Name: Samuel Owusu
Designation: Compliance Manager
Country: Ghana
"The quality auditing framework enabled me to conduct more effective audits and improve overall compliance."

• 32 Practical Focus Module
• 4 Reference Book
• Post Completion:
  • Electronic Certificate
  • Digital Badge via Credly.com
  • Printed Certificate available

• Total Quality Management (TQM)
  • Ability to implement TQM principles and frameworks.
• Six Sigma and Lean Methodology
  • Competency in applying Six Sigma and Lean tools for process improvement.
• Quality Engineering
  • Skills to design and implement quality systems and control mechanisms.
• Strategic Quality Planning
  • Ability to develop and execute strategic quality plans.
• Internal and External Auditing
  • Expertise in conducting internal and participative quality audits.
• Process Improvement
  • Skills to identify and eliminate waste and enhance productivity.
• Quality Costing and Benchmarking
  • Competency in evaluating quality performance and benchmarking.
• Leadership in Quality Management
  • Ability to lead quality improvement initiatives within an organization.