Professional Diploma in Administrative Excellence [PDAEx]-Self Paced

By the end of this program, participants will be able to:

• Develop strong behavioral and emotional intelligence – Enhance self-awareness and manage emotions effectively in the workplace.
• Master administrative excellence – Develop strategies for managing workloads, improving communication, and working effectively with teams.
• Improve time management and task prioritization – Learn how to manage time effectively and set clear priorities.
• Enhance managerial communication skills – Develop the ability to communicate effectively with teams and stakeholders.
• Strengthen people management skills – Learn how to motivate and lead people to achieve organizational goals.
• Drive team performance – Develop leadership strategies to improve team productivity and engagement.
• Improve decision-making and problem-solving – Learn how to evaluate problems, explore options, and make timely decisions.
• Implement creative solutions and continuous improvement – Foster a culture of innovation and improvement within the organization.
• Develop professional presentation and communication skills – Learn how to present information confidently and effectively.
• Align personal and organizational goals – Learn how to create alignment between individual performance and organizational success.

Units & Modules:

U-1: Behavioral Management & Emotional Intelligence
M-1: Behavioral Management for Workplace Success
M-2: Communication for Conflict Resolution
M-3: Managing Pressure with Emotional Intelligence
M-4: Self-esteem for Achieving Success

U-2: Achieving Administrative Excellence
M-5: Mastering your Workload
M-6: Essential Communication Skills
M-7: Working with your Boss and your Team
M-8: Professionalism in the Workplace

U-3: Task & Time Management
M-9: Confident Communicating to Get Results
M-10: Creating a Confident and Credible Image
M-11: Introduction of Work Task Concepts
M-12: Setting Priorities & Deadlines in our Time Management

U-4: Managerial Communication
M-13: Introduction to Managerial Communication
M-14: Managerial Communication in Team Management
M-15: Effective Presentation Skills
M-16: Managerial Communication in Crisis Management

U-5: People Management
M-17: How to Build Lasting Rapport
M-18: Skills Required to Deal with People during our Work
M-19: Read the People, Lead the People
M-20: Aligning Goals, People and Systems

U-6: Team Performance
M-21: Behavioral, Style, Situational and Contingency Theory
M-22: Dynamic Leadership for Team Performance
M-23: Empathy the Ability to Understand Situations from Another’s Perspective
M-24: Motivation How to get the most from Yourself and Other

U-7: Problem Solving and Decision making
M-25: Decision Making and Problem Solving-Symbiotic Partners
M-26: The Decision-Making Process
M-27: Finding Options and Solutions
M-28: Decisive Leadership for Timely Decisions 

U-8: Innovation and Improvement at Workplace
M-29: Applying Structured Techniques to Organizational Issues
M-30: Building Creative Capability in Self, Others and the Wider Organization
M-31: The Creative Leader in the Innovative Organization
M-32: The Quest for Continuous Improvement-A Journey not a Destination

Upon completing the program, participants will be able to:

• Demonstrate improved emotional intelligence and behavioral management.
• Manage workloads and professional responsibilities more effectively.
• Communicate clearly and confidently in professional settings.
• Develop and lead high-performing teams.
• Apply structured problem-solving and decision-making techniques.
• Enhance time management and task prioritization skills.
• Foster a culture of continuous improvement within the organization.
• Strengthen negotiation and conflict resolution skills.
• Create and deliver impactful presentations.
• Develop professional strategies for managing pressure and achieving personal success.

This program is Validated and Quality Assured by ProfQual - UK. [www.profqual.org.uk]

Features:
Duration: 6 Months
Modules: 32
Short Video Materials: Yes
Mode of Learning: Self-Paced

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

• Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
• MCQ Question Mark: 2 * 20=40
• Written Question Mark: 30 * 2= 60
• Exam Duration: 60 Minutes
• Total Marks: 100 (Each Exam)
• Pass Mark: 50%

Assignment: 

• Total Assignments: 
• 1 Pre-Course Assignment (Learning Purpose)
• 1 Capstone Projects
  • Each Assignment Marks: 300
  • Pass Mark: 50%

Name: James Mwangi
Designation: Administrative Officer
Country: Kenya
"This course has transformed my ability to manage workloads and improve communication with my team."

Name: Abigail Mensah
Designation: Executive Assistant
Country: Ghana
"I have gained valuable insights into managing pressure and improving my professional communication skills."

Name: David Banda
Designation: Office Manager
Country: South Africa
"The problem-solving and decision-making skills I learned have helped me tackle business challenges more effectively."

Name: Sarah Okeke
Designation: Team Lead
Country: Nigeria
"This course gave me practical strategies to manage my team and improve team performance."

Name: Joseph Kamau
Designation: Operations Manager
Country: Tanzania
"The course’s focus on innovation and continuous improvement has helped me create a more dynamic work environment."

• 32 Practical Focus Module
• Post Completion:
  • Electronic Certificate
  • Digital Badge via Credly.com
  • Printed Certificate available

• Behavioral Management
  • Ability to understand and manage emotions in professional settings.
• Administrative Skills
  • Expertise in managing workloads, communication, and team collaboration.
• Time Management
  • Competence in setting priorities and managing deadlines effectively.
• Managerial Communication
  • Skill in delivering information and facilitating team discussions.
• People Management
  • Ability to build rapport, influence others, and lead teams effectively.
• Problem-Solving and Decision-Making
  • Proficiency in evaluating issues and finding creative solutions.
• Innovation and Improvement
  • Competence in identifying opportunities for growth and innovation.
• Presentation and Professionalism
  • Skill in presenting ideas and maintaining a professional demeanor.