Certified KPI Specialist [CKPIS] - 12th Batch

By the end of this course, participants will be able to:

• Understand the foundations of performance management and its relationship with KPIs.
• Define, classify, and differentiate between different types of KPIs.
• Align organizational vision, mission, goals, and Key Result Areas (KRAs) with KPIs.
• Apply multiple KPI design frameworks (KRA-based, task-based, Balanced Scorecard, leading vs. lagging, impact formula).
• Develop governance systems for KPI documentation, data collection, and accountability.
• Design and deliver effective KPI dashboards and performance reports.
• Transform KPI data into actionable business insights through analytics.
• Apply predictive and root cause analysis to KPI performance gaps.
• Lead KPI projects from concept to execution with change management principles.
• Build organizational competencies for sustaining a performance-driven culture.

Modules:

M-1: Anatomy of Performance Management
M-2: KPI Chemistry
M-3: KPI Culture
M-4: Result Chain Analysis
M-5: Types of KPI
M-6: Methods for KPI designing
M-7: KPI Documentation & Data Collection
M-8: Role Profiling & Goal Setting
M-9: KPI Measurement & Analytics
M-10: KPI Automaton & Dash Board Designing
M-11: KPI for Business Performance Analysis
M-12: KPI Project Implementation

By the end of this course, participants will be able to:

• Demonstrate a clear understanding of performance management systems.
• Develop SMART and effective KPIs for various organizational functions.
• Cascade vision, mission, and goals into measurable performance indicators.
• Design KPIs using advanced frameworks suitable for strategic and operational levels.
• Establish KPI governance structures ensuring transparency and accountability.
• Create compelling KPI dashboards and reports tailored to stakeholder needs.
• Interpret KPI results and generate business insights to support decision-making.
• Apply advanced analytics to predict performance trends and identify root causes.
• Plan and execute KPI implementation projects with stakeholder engagement.
• Sustain KPI systems through continuous improvement and cultural alignment.

 
This course is accredited by Cambridge Academy of Professionals - UK

Recognition from other Global Institutes:

“WARD is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.”

“This program is valid for 20 recertification points for APTD & CPTD of Association for Talent Development USA

Business is challenging, especially during difficult economic times. It is also extremely competitive and our customers are becoming increasingly discerning. As a result business leaders and senior executives are all looking to improve performance, minimize errors and seek out new and novel ways to gain the edge over their competition. KPIs – when properly understood and used effectively provide a powerful tool in achieving just that.

KPIs are a ubiquitous in modern business. They are everywhere – common almost. And yet businesses that are using KPIs correctly and effectively are not common. Knowing about KPIs and understanding their relevance is of course important and we’ll explore these essential topics in this workshop. But, when push comes to shove KPIs are only really useful if you identify the right ones to measure for your business and only measure those ones. They will only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decision making.

This workshop is therefore specifically designed to ensure that you design, implement and use KPIs correctly for the maximum impact with the minimum fuss. When used properly KPIs can become the compass that can guide you through even the choppiest of corporate waters leading your business to even greater success and prosperity.

Objective/ Benefit: After completion of this course participants will be able to:

1. Understand the concept and practices of KPI
2. Design and Measure KPI
3. Align KPI in every level
4. Implement KPI Project in the organization
5. Drive Business Performance through KPI based PMS

Competency Framework: There are Seven Areas of Excellence (AoE) for KPI Specialist. This course has been designed based on these seven Areas of Excellence:

• AoE-1: Business Competency
• AoE-2: Process Competency
• AoE-3: Result Chain Analysis Competency
• AoE-4: KPI Technical Competency
• AoE-5: Role Profiling Competency
• AoE-6: Goal Setting Competency
• AoE-7: Project Management Competency

Modules to be discussed:

M-1: Anatomy of Performance Management

M-2: KPI Chemistry

M-3: KPI Culture

M-4: Result Chain Analysis

M-5: Types of KPI

M-6: Methods for KPI designing

M-7: KPI Documentation & Data Collection

M-8: Role Profiling & Goal Setting

M-9: KPI Measurement & Analytics

M-10: KPI Automaton & Dash Board Designing

M-11: KPI for Business Performance Analysis

M-12: KPI Project Implementation

Assessment Areas:

1. Clarity about Concept: Clear understanding about PMS & KPI
2. Understanding Method/ Process: Different method and process of KPI designing, implementation, monitoring, measurement & analysis
3. Capability to implement the learning: Capacity to launch KPI project in the organization independently
4. Capability to transfer the learning: To make other people understand about KPI and its impact and implementation
5. Capability to analyze the challenges & overcome those: Analyze and overcome the challenges for implementing KPI in the organization

• "Certified KPI Specialist Cousres' is one of the unique course in the area of KPI development & implementation. I have learnt how to design KPI, how to implemement, measure, monitor and analyze. Now I am confident to develop KPI based system in my organization without the help of consultant" Samuel Orchard, Head of HR, Multinational Company, Nigeria
• This is practical work based course which can make participants confident to design and develop KPI for any organisation independently. Md. Ziaul Karim Khan, Manager - HRBP, Navana Group
• It was very Effective Course that gave emphasised on practical case study. This course helps to know nuts and bolts of KPI. Rakibul Hasan, People Development Lead, Corporate HR, Expo Group, Bangladesh

Q: Can I design & Implement KPI based PMS after successful completion of this course?

A: YES, if you can successfully complete the course, you will be able to design and implement KPI based PMS. There are evidence that CKPIS have implemented KPI based PMS in their organization

Strategic Alignment

Linking vision, mission, and goals with KPIs.

Goal Cascading

Ensuring vertical and horizontal alignment of KPIs.

KPI Design

Proficiency in applying frameworks for KPI development

Data Governance

Skills in documentation, collection, and accountability.

Analytics & Insight Generation

Ability to interpret KPI data and derive insights.

Problem-Solving

Identifying root causes and performance gaps.

Decision Support

Translating analytics into strategic recommendations.

Project Management

Designing and executing KPI projects.

Change Management

Driving adoption and overcoming resistance.

Communication & Storytelling

Presenting KPIs through dashboards and reports to influence decisions.